FAQs

WHERE ARE THE PRODUCTS MADE?

Our products are sourced from various corners of the world to ensure the highest quality and authenticity. Our crystal accessories and decor are meticulously crafted using crystals sourced from renowned locations such as Brazil, known for its rich deposits of high - grade amethyst, citrine, and rose quartz. Brazil's unique geological conditions produce crystals with vibrant colors and powerful energetic properties. We also source crystals from Madagascar, where you can find rare and beautiful specimens like clear quartz and tourmaline.

For our feng shui decor and incense burners, which are predominantly made from ceramic, we collaborate with skilled artisans in China. China has a long - standing tradition of ceramic craftsmanship, dating back thousands of years. The artisans there utilize time - honored techniques combined with modern designs to create pieces that are not only aesthetically pleasing but also carry the essence of traditional Chinese culture. Each ceramic item is carefully shaped, glazed, and fired to ensure durability and a unique finish, making our products a perfect blend of functionality and artistry.

HAVE THE CRYSTAL PRODUCTS I PURCHASED BEEN CLEANED BEFORE SHIPMENT?

We understand the importance of energetically cleansed crystal items. Before shipment, each crystal accessory and decorative piece undergoes a meticulous cleansing process. We use natural methods like smudging with sage, exposure to moonlight, and gentle rinsing with purified water. This ensures that every product you receive is free from any residual energy, ready to bring you the full benefits of its unique properties and positive vibrations.

HOW TO HANDLE MISSING OR DAMAGED ITEMS FROM MY ORDER?

If you find that items from your order are missing or damaged, don't worry. First, take clear photos of the damaged items and the packaging to serve as evidence. Then, reach out to our customer service team as soon as possible. You can do this through the contact information provided on our website or in your order confirmation email. Provide us with your order number, a detailed description of the issue, and attach the photos you took. Our dedicated team will review your case promptly. In most cases, we will offer you a replacement for the missing or damaged items, issue a partial refund, or provide a store credit, depending on your preference and the nature of the problem. We strive to resolve all issues in a timely and satisfactory manner to ensure your shopping experience with us remains positive.


ARE THE CRYSTALS YOU SELL TRULY AUTHENTIC?

Unless otherwise specified, every crystal and crystal product showcased on our website is authentic. It's important to note that certain stones, like Goldstone, are synthetic, and some crystal jewelry may incorporate reconstituted stones, such as Turquoise. Rest assured, whenever this applies, we will clearly label the product accordingly.
We make every effort to offer comprehensive details about each crystal. However, if you have any questions or need further clarification, don't hesitate to get in touch with us.