At FuVibe, we are dedicated to ensuring that every product reaches our customers in pristine condition. Here's what you need to know about our shipping, returns, and replacement policies:
Before you sign to accept the package, carefully inspect its contents. If you find that the product is damaged or not in proper condition, do not sign for it. Instead, request evidence from the shipping carrier, such as photographs of the damaged item, and reach out to our customer service team right away. We will handle the issue by communicating directly with the shipping company. Please be aware that once you have signed for the package, we cannot be held liable for any lost items or damages to the contents.
1. Full Refund for Quality Issues
If you discover a quality problem with your product, please notify us within 24 hours of receiving your order.
To receive a full refund, you must return the product to us. Once we receive the returned item, we will process your refund within 72 hours.
We will cover all shipping costs for replacement products that we send to you.
2. Replacement for Quality Issues
For quality - related problems reported within 3 days of receipt, we offer a replacement service.
Send the defective product back to us. Upon receipt, we will promptly send you a new replacement at no additional cost, and we'll cover the shipping fees for the replacement product.
3. 30 - Days Return and Partial Refund
Please note that we cannot provide a full refund for reasons such as:
"The product looks different from the website images."（It may caused by the problem of shooting lighting)
"The product doesn't meet my expectations."
"I'm not satisfied with the purchase."
"The product was delivered late."
In these cases, we will deduct a handling fee based on your total order amount and issue a partial refund.
